Terms and Conditions

Scope of Services
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‍Novulty provides branding, web design, marketing, and related services as outlined in our service packages or custom agreements. Any additional services requested beyond the agreed scope will incur additional charges, which will be quoted and agreed upon before work begins.

‍Payment Terms
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‍All payments must be made in full before the commencement of any project unless a payment plan has been explicitly agreed upon.Payment plans, if applicable, will be subject to the terms provided in your invoice or agreement.Payments are non-refundable once work has begun.

‍Timelines and Client Responsibilities
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‍Project timelines are estimated and depend on the scope of work and the client’s responsiveness. Delays in providing required materials, feedback, or approvals may result in project delays.The client is responsible for providing all necessary content, including text, images, and any other materials required for the project, unless otherwise agreed upon.

‍Revisions
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‍Each package includes a specific number of revisions as detailed in the service agreement. Additional revisions will be billed at an hourly rate of $50/hour.

‍Ownership of Deliverables
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‍Upon full payment, the client will own the rights to all final deliverables.Novulty retains the right to showcase completed work in our portfolio, marketing materials, and social media, unless otherwise requested in writing by the client.

‍Cancellations and Refunds

‍Payments are non-refundable.If the client cancels the project after work has begun, the client will be responsible for payment of all completed work at the time of cancellation.

‍Platform-Specific Terms (Web Design)

‍Websites will be built on Webflow, WordPress, or Novulty EngageHub, based on the agreed package.Training for managing the website is provided, but ongoing maintenance is the client’s responsibility unless a separate maintenance plan is purchased.

‍Confidentiality

‍Both parties agree to keep proprietary information confidential and not disclose it to third parties without prior written consent.

‍Limitation of Liability

‍Novulty is not liable for any indirect, incidental, or consequential damages resulting from the use of our services, deliverables, or any third-party integrations.

‍Third-Party Costs
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‍The client is responsible for any additional third-party costs, such as domain registration, hosting, stock images, or software subscriptions, unless explicitly included in the package.

‍Modifications to Terms

‍Novulty reserves the right to update these terms and conditions as needed. Clients will be notified of any significant changes.

SMS/Text Messaging Terms

Description of SMS Program

Novulty EngageHub may send SMS/text messages to users who have opted in to our messaging program. Messages may include appointment reminders, service updates, promotional offers, account notifications, and customer support communications. Message frequency varies based on your interactions and the services you have subscribed to.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further texts will be sent. To resume messages, text START. For help, text HELP or contact us at hello@novulty.com or (770) 758-6879.

Message and Data Rates

Message and data rates may apply. Message frequency varies. Please check with your mobile carrier for details regarding your text and data plan.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Novulty and mobile carriers are not responsible for any service interruptions, message delivery failures, or errors related to SMS messaging.

Age Restriction

You must be 18 years of age or older to subscribe to or use our SMS messaging program. By opting in, you confirm that you are at least 18 years old.

Effective Date: March 18, 2026At Novulty, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services, visit our website, or interact with our SMS messaging program.

‍What Information Is Collected
‍We collect the following types of information when you interact with our services or SMS program:Personal Information: Name, email address, phone number, billing address, and other details provided when you fill out a form, book a service, or make a payment.

Usage Information: Details about your interactions with our website, including IP address, browser type, and pages visited.

Payment Information: Payment details necessary for processing transactions, handled securely by third-party payment processors like Stripe.

SMS/Text Messaging Information: When you opt in to our SMS messaging program, we collect your mobile phone number, opt-in consent records, messaging history, and device or carrier information.

How Data Is Used
‍We use the information collected to:Provide, operate, and improve our services.

Process payments and send invoices.

Communicate with you about your projects, inquiries, or updates.

Analyze website usage to enhance user experience.

Send marketing emails or promotional offers with your consent.

Deliver SMS and text messages including appointment reminders, service updates, promotional offers, account notifications, and customer support communications.

Your phone number and SMS data are used solely for delivering the messaging services you have consented to receive. We do not use your SMS data for any purpose beyond providing and improving these services.

‍SMS Opt-In Details
‍You may opt in to receive SMS messages from Novulty by:Submitting a web form on our website that includes SMS consent language.

Texting a keyword to our designated phone number.

Verbally providing consent during a service interaction.

By opting in, you consent to receive recurring automated text messages from Novulty at the mobile number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services. Message frequency varies based on your account activity and the services you subscribe to. Message and data rates may apply. Check with your mobile carrier for details about your text and data plan. Carriers are not liable for delayed or undelivered messages. You must be at least 18 years of age to participate in our SMS messaging program.To opt out, reply STOP to any message at any time. After opting out, you will receive one final confirmation message and no further texts will be sent. To opt back in, text START. For help, reply HELP or contact us at hello@novulty.com or (770) 758-6879.

‍Cookie & Tracking Info
‍We use cookies and similar technologies to enhance your browsing experience. These cookies help us analyze website traffic, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings. Links included in our SMS messages may use tracking technologies to measure engagement and improve our services. No cookies are placed on your device through SMS messages themselves.

‍Data Security Practices
‍We implement appropriate technical and organizational security measures to protect your personal information, including your phone number and SMS data, from unauthorized access, alteration, disclosure, or destruction. Payment details are processed securely through third-party services like Stripe, and we do not store full credit card information on our servers. SMS opt-in records and phone numbers are stored securely with access restricted to authorized personnel only. While we strive to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

‍User Rights (Unsubscribe, Update Info, Etc.)
‍You have the right to:Access and review the personal information we hold about you.

Request corrections to any inaccuracies in your information.

Opt out of marketing emails by clicking "unsubscribe" in our email communications.

Opt out of SMS messages at any time by replying STOP to any message.

Request deletion of your phone number and SMS data from our records.

Update your phone number or communication preferences.

Request a copy of the SMS data we hold about you.

Request deletion of your personal data, subject to legal or contractual obligations.

To exercise any of these rights, contact us at hello@novulty.com or (770) 758-6879.

‍Clear 'No Sharing' Statement About SMS Opt-Ins
‍We will not share, sell, rent, or disclose your mobile phone number, SMS opt-in consent, or any information collected through our SMS messaging program to any third parties for their own marketing or promotional purposes. Consumer opt-in information is not shared with third parties for marketing purposes. Your SMS consent and phone number data will only be used by Novulty to deliver the messaging services you have requested and consented to receive.We do not sell or rent any of your personal information to third parties. We may share information only with trusted service providers who assist in delivering our services (such as payment processors and hosting providers) or when required by law to protect our legal rights.

‍Third-Party Links
‍Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing your information.

‍Updates to This Policy
‍We may update this Privacy Policy to reflect changes in our practices or for legal compliance. We will notify you of significant changes by updating the "Effective Date" at the top of this page.

‍Contact Us
‍If you have any questions or concerns about this Privacy Policy, please contact us: Email: hello@novulty.com Phone: (770) 758-6879